Refund policy
PLEASE BE SURE TO CHECK YOUR ORDER AND OUR SIZE GUIDE CAREFULLY TO MAKE SURE YOU HAVE CHOSEN THE CORRECT ITEM/SIZE/FIT FOR YOU
.We accept returns ordered on nikasgotsoul.com within 14 (fourteen) calendar days following the delivery date in their original packaging and with a copy of the invoice for non sale items. The costs of this are at your expense, unless you did not order this article and it was a mistake on our part.
Due to hygiene reasons, swimwear and earrings are final and cannot be returned.
Our product will be sent from Bali, Indonesia and it will be return to Bali, Indonesia as well.
Customers based in Indonesia can return items for free.
Products must be returned in an unused, unwashed condition with original tags included.
Customers are responsible for return shipping cost and import tax to Indonesia. We recommend a tracked or ‘signed for’ service as we do not accept liability for lost parcels.
Return parcels must always be clearly marked 'Return to sender - children's clothing' for customs purposes.
It is the sender's responsibility to fill customs documentation in correctly. Incorrectly labelled returns can result in incorrect duty or VAT on re-importation. In the event nikasgotsoul is incorrectly charged to receive return goods this value will be deducted from the customers return value.
Refusal to pay duties or refusal to accept a package does not mean the package will be returned safely to us.
We can not be held liable for refunding customers in this case. If we do receive a refused parcel back at our warehouse we will always deduct re-importation tax from any refund owed. We will also deduct the associated costs from our fulfilment company who charge to receive and unpack the parcel and fold goods and return items back into warehouse stock. If you are agree with above explanation please contact our customer care team at nikasgotsoul@gmail.com with your order number and we will help you process a return. The return will be processed as soon as possible after receiving the parcel.