Shipping
Where are your products shipped from?
All orders are dispatched directly from our design studio in Bali, Indonesia.
Do you offer international shipping?
Yes, we ship worldwide using DHL for international orders and JNE for domestic Indonesian orders.
What are the shipping fees?
- Indonesia: Free shipping on all orders.
- International: US$15 flat rate. Orders over US$250 qualify for free shipping.
How long does delivery take?
We strive to dispatch all orders within three business days (Monday to Friday). Delivery times vary based on destination and do not include customs processing times.
Do you ship to PO box addresses?
No, we do not offer shipping to PO box addresses.
Are there any countries you do not ship to?
Yes, we do not ship to: Burma, Congo, Cote d’Ivoire, Iraq, Liberia, Libya, North Korea, Somalia, Sudan, Syrian Arab Republic, Yemen, and remote rural destinations.
What about customs duties and taxes?
For international orders, certain countries may impose additional duties and taxes upon the arrival of your package. We recommend contacting your local customs authority for specific information.
What happens if I refuse to pay import taxes or duties?
If you choose to reject the parcel, it may not be returned safely to us and could be destroyed. We cannot be held liable for refunding customers in this case. If we do receive a refused parcel back, any re-importation tax and associated costs will be deducted from your refund. Please note the original postage fee is non-refundable.
How can I cancel or change my order?
If your order has not yet shipped, please contact us at customercare@nikasgotsoul.com. We will attempt to accommodate your request. Once an order has been processed through checkout for shipping, no further changes can be made.
Returns & Exchanges
What is your return policy?
We accept returns for non-sale items within 14 calendar days of delivery. Items must be in unused, unwashed condition with original tags and packaging, and include a copy of the invoice.
Are there any items that cannot be returned?
Due to hygiene reasons, swimwear and earrings are final sale and cannot be returned.
Who covers the cost of returns?
- Indonesia: Customers can return items for free.
- International: Customers are responsible for return shipping costs and any import taxes to Indonesia.
How should I label my return package?
Return parcels must be clearly marked as 'Return to sender - children's clothing' for customs purposes. Incorrect labeling may result in additional duties or VAT, which will be deducted from your refund.
What if I refuse to pay duties or decline the package?
Refusing to pay duties or accepting the package does not guarantee its return to us. If we receive a refused parcel back, any re-importation tax and associated costs will be deducted from your refund.
How do I initiate a return?
If you agree with the above terms, please contact our customer care team at customercare@nikasgotsoul.com with your order number to initiate the return process.
Product Origin & Materials
Where are your products made?
Our garments are ethically crafted in Indonesia, supporting local artisans and communities.
What materials do you use?
We prioritize natural, breathable fabrics like cotton and linen, ensuring comfort for kids in warm climates.
Are your materials eco-friendly?
We’re working toward incorporating more sustainable materials in our products as part of our ongoing effort to reduce environmental impact.
Sizing & Care
How do I choose the right size?
Refer to our Size Guide for detailed measurements. If between sizes, we recommend sizing up for comfort.
How should I care for the garments?
We recommend gentle machine wash with cold water and air drying to maintain fabric quality and longevity.
How should I wash and dry crochet garments?
We recommend hand washing your crochet garments in cold or lukewarm water with a mild detergent, or using a delicate mesh bag on a gentle machine cycle. After washing, gently squeeze out excess water and lay the garment flat on a clean towel to reshape and dry it — this helps maintain its form and prevents stretching. Avoid wringing or hanging the garment, as it may lose its shape or snag.
Payments
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. All transactions are secured and encrypted.
Privacy & Data
What personal information do you collect?
When you visit our site, we collect certain information about your device, including your web browser, IP address, time zone, and some cookies. Additionally, when you make a purchase, we collect information such as your name, billing and shipping addresses, payment information, email address, and phone number.
How do you use my personal information?
We use your personal information to fulfill orders, communicate with you, screen for potential risk or fraud, and, when in line with your preferences, provide you with information or advertising relating to our products or services.
Do you share my personal information?
We share your personal information with third parties to help us use your personal information as described above. For example, we use Shopify to power our online store and Google Analytics to understand how our customers use the site.
How can I opt out of targeted advertising?
You can opt out of targeted advertising by using the links below: